Notes from the pilot
What we learned running our own back office on a team of AI agents since September 2026, including the mistakes. No customer names, no amounts.
Every post comes from our private pilot, which runs on our own business. AI Backoffice is not yet available to outside customers.
-
Why we never gave our AI agents a "send" button
Reading, organizing and drafting are automatic. Anything that leaves the company waits for a person. Where we drew the line, how the two-button approval works, and why "it looks urgent" is not an exception.
-
Notifications are moments, ledgers are outcomes: what we learned running a startup back office on agents
Four mistakes from our own pilot (a stale text alert, a peer review that made things worse, a silent empty search and a press summary of a tax rule) and the verification rules each one produced.
Coming next: a year of Korean small-business admin deadlines (what gets missed, and when).
Apply for the free pilot Free for 8 weeks, for up to five businesses in Korea. You apply by email.
한국어 요약
2026년 9월부터 스타트업의 행정을 AI 에이전트 팀에 맡기며 배운 점과 실수를 기록합니다. 고객 이름이나 금액은 쓰지 않습니다.
- 「AI 에이전트에게 '보내기' 버튼을 주지 않은 이유」: 승인 경계를 어디에 그었는지, 버튼 두 개로 승인하는 방식, 급해 보여도 예외를 두지 않는 까닭
- 「알림은 시점, 장부는 결말」: 직접 겪은 실수 네 가지와 거기서 나온 확인 규칙
다음 글로는 한국 소상공인의 1년 행정 마감, 즉 무엇을 언제 놓치기 쉬운지를 다룰 예정입니다.